Genesys is a cloud based software service focused on Customer Service and Sales. Through the power of the cloud and AI, our technology connects every customer moment across marketing, sales and service via web, voice and messaging.
Genesys first established its presence in Galway in 2018 when it acquired local start-up Altocloud. Since then the team has expanded to 200+ staff, with roles spanning software development, cloud computing, DevOps, AI and user experience. And Genesys is putting down strong roots in Galway, with its recent lease agreement with Bonham Quay and principal partnership with Connacht Rugby